Customer service FAQ
How do I find my username / password?
If you forget your password, go to the "Sign in" and click on "Forgotten password?“
A link to change your password will be sent to your e-mail.
How to update my personal information?
The personal information gathered when you created a secure account with Lancôme can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.
Where can I find Lancome products?
Lancôme products can be bought online or found in luxury retail locations across the country. Visit the Store Locator to consult a full list of retailers in your area.You didn't find your answer ? Please contact us >
How can I obtain advice about Lancôme products?
You can visit the "Products" section, or contact Lancôme customer services with your questions by e-mail or by calling XXXXYou didn't find your answer ? Please contact us >
How can I be informed about Lancôme news?
To receive the Lancôme newsletter, simply click on the ‘Newsletter’ icon at the top of every page. Then fill in your email address, tick the box to accept to receive Lancôme emails and click “Register”.
You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?". Click "OK" so that your choice is registered.
By becoming a fan of our Facebook page, you can also keep up with the latest news and enjoy special offers.